Missing Our Intern

Today I missed our intern. A lot. She began with us twelve weeks ago after a friend of hers put us in touch and she seriously made an impression during her time with myself and the team. The experience made me realise more than ever that the benefits of interns are absolutely mutual.

For years now I have organised, aided, supervised and guided internship programmes in my organisation across all areas of the business, except my own. I have ensured there was goal setting, training, mentoring, coaching and robust outcomes for the intern, working with multiple tertiary training providers depending on the nature of the internship and role or project on offer. I have been working lately on pulling together a nationwide internship programme across all of our departments to set minimum standards for expectations in relation to bringing interns into the business. So it’s been hugely valuable to me to experience the full programme first hand before rolling it out for implementation.

The benefits for the interns are well documented from networking opportunities, learning and development, insights to specific industries, building personal brand from CV through LinkedIn and social platforms, but so to there are the soft skill benefits of communication, organisational behaviour, norms & expectations. It’s important that when students take internships that they know what their goals are, what the expectations of the role are and what the outcomes will be.

Here are a couple of quotes from recent interns in our business:

“Doing an internship does not only allow you to gain more skills and knowledge, but also presents you with a new group of people that are already in the business and are happy to help you in the future.”

“Throughout my internship I was able to gain a good understanding of the 80+ brands under NZME and got a taste of each department’s responsibilities. I also learnt key skills that my current job requires. This allowed me to hit the ground running when I started working fulltime.”

Many of the benefits for employers have also been discussed before such as creating talent pools and being able to attract talented graduates. Gone are the days where the intern did the photocopying, filing and coffee runs. Interns need to have solid and measured goals and outcomes in place during their time in an organisation. Employers should keep in mind that interns will have desires that they hope will be met during the course of their programme ranging from client exposure through inspiring colleagues, mentors and competitive compensation.

On the note of competitive compensation, I’m a huge advocate of paid internships. I realise not all organisations are able to offer this, and that the experience itself is incredibly valuable to the students. But I wager that to keep bias out of the internship equation you need to offer compensation as some students may simply not be able to afford to not be paid, and therefore you miss out on them as potentials for your organisation.

This is something of a brain dump for me given my intern has just left and that she taught me many valuable lessons. We’ve changed a couple of processes as she had a better way of doing them. Her critical thinking and research into a project she was running has potentially changed the way we use some technology in recruitment going forward. Her open, frank and confident composure combined with her knowledge of her subject has left more of our managers open to interns, now they realise the value of them and that it’s not a ‘baby-sitting’ exercise. It’s also timely as I’ve been keenly following the #summerofbiz initiative and I’m keen to explore how that can be expanded in Auckland in conjunction with my journey on our in-house intern programme.

So yes, I’m missing our intern, for her vibrant personality, her ability to take a task and completely nail it, for the way she asks questions and the questions she asks and for the difference she made to our team and workspace.

I’d love to hear the thoughts, experiences and advice of others also working in this space!

(And yes, the pic is some of our team dressed as Where’s Wally :-))

Here’s where you can find out more about the #summerofbiz: https://hrmannz.com/2017/09/24/starting-out-part-2-all-kinds-of-awesomeness/

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Youth Employers – what do we want?

I’ve read a lot lately about millennials and Gen Y and what it is that they’re looking for in terms of employers. What it is that organisations can do, offer, provide to attract and retain this area of the employment population. But I’ve equally been thinking about it from the other perspective given I’m passionate about youth employment and the roles that everyone plays from Schools through tertiary training providers and organisations play in preparing youth for employment. I regularly attend Job & Careers Fests, WorkChoice Days, meet with Universities, host High Schools and the like in my efforts to bridge the gap as a representative of my views and that of my organisation and feel that an area we’re all missing is what the employers are looking for from the situation. Because 99% of the time a completed degree and an eye catching CV alone aren’t going to cut it.

 

So what do companies want from this largely technologically advanced, digitally savvy sector of the market? I’ve complied a wish list of sorts:

Experience: Those who take the initiative to work part time or during holidays undoubtedly have an edge. They’re already somewhat work savvy. They have likely had to stick to hours, deadlines and task requirements and many will have had to work as part of teams, communicate with others and ideally provide some level of customer service.

Resilience: The ability to spring back from adversity, take the knock, get back up and try again is essential. Being able to look at yourself and learn from situations, people and tasks – to rise from the ashes in the face of tough or difficult times.

Initiative / Nous: Understanding the reality/practicality of a situation outside of having knowledge of the theory, and being confident in suggesting improvements and solutions.

Curiosity: A thirst for knowledge; to continually grow, develop and learn in the present and into the future. Being confident in asking questions and developing an understanding of the business, departments and wider market.

Conscientiousness: An awareness of the world around them. Of colleagues, clients, the wider organisation and extending into the world around them. Collaborative and communicative, a team player.

Change Ready: Innovative, creative and forward in the generation of new ideas and ways of working. Comfortable with change and changing tack to adapt to our ever changing world.

 

Having these skill sets under their belts in conjunction with their learning’s will see millennials, Gen Y’s and the like well in their search for employment. Displaying an attitude or outlook that is clearly ready to get stuck in, help out where needed, and putting a hand up for all opportunities offered will definitely all be viewed positively by employers. Having engaged, enthusiastic employees who are innovative and willing to learn is the ultimate goal for organisations.

Millennials / Gen Y – I’d love to hear your thoughts and questions….everyone else, what would you add to the list?

PERSONAL BRANDING

How regularly do you think about or work on your personal brand? Have you actively created an image, mind set or persona of how you’d like to be viewed in the minds of others’ from a professional perspective? Do you know how you are viewed in your area of expertise or market?

Maybe we should take a couple of steps back, to what is a brand? A brand is everything from a design, image, colour, emotion, impression, tone, symbol etc that separates one thing from another; the unique identifiers. From a business perspective we know what this means and why we do it. We all know the golden arches of McDonalds, from childhood we associate this with fries and a burger, knowing that no matter what McD’s we go into we can guarantee what we’re going to encounter. But why would we do it from a personal perspective? The answers include the likes of better job prospects, extending your networks, recognition, reward, progression and development. Your personal brand is your reputation and your calling card, so in essence we’re building a brand around our careers to ensure they grow.

People with strong personal brands know their strengths; they know who they are and where they’re going. Personal brands are made up of values, passions, purpose and goals. To do this you’re going to need to know your why. I recently attended a seminar by Brand Strategist Phil Pallen (philpallen.co) hosted by the wonderful team at IMNZ who recommends refining your brand why to one sentence – that includes the essentials “What’s In It For Them” in terms of what you can do for other people. His being that “People need brands and companies need to show more personality” which tells us in a nutshell what he’s all about. Phil further believes that “the best branding recreates an in-person experience”. Meaning your brand needs to be authentic.

To be authentic you need to think both about yourself, and your audience. Knowing your audience will play a huge part in the marketing plan for your personal brand. It boils right down to the way you communicate, dress and present yourself, so be mindful of all of these things when thinking about your brand style. Yesterday I attended JobFest in Auckland, an event aiming at getting youth into employment and onto career paths. They had specifically been coached on the importance of the first impression, the way they dressed, approached hiring organisations, spoke and the way they carried themselves. Many of these young adults had taken this on-board and done a really impressive job of putting their best foot forward with their audience (hiring organisations) in mind. But others still had a long way to go so think too about where you sit on this scale and whether there are changes you could make, no matter how big or small to improve your outward-facing personal brand.

After these initial stages ensuring your brand is multiplatform is key to success. But more important is choosing platforms that sit well with you and what you’re trying to achieve with your brand, particularly when it comes to social media. Doing one or two exceptionally well will get a lot more cut through than spreading yourself too thin. Again, it’s important to keep the tone, look, feel and imagery consistent – it should all become instantly recognisable as you/your brand.

If you can back up social with further activity such as blogging, speaking at events, contributing to white papers, all the better as these will all contribute to growing your profile. Stick to the subject matters and areas you know you excel at, that provide a “what’s in it for me” for your audience. It’s also important to commit to continuing to learn and grow to stay relevant and continue to “solve problems” and engage that audience.

Having written this post I realise it’s a great reminder and there are certainly a few more things/changes I could make to my own brand. What changes will you put in place? And is there anything you would add to above that I’ve missed?

Personal Learning Networks 101 (#PLN)

What?

A #PLN is a group, real or virtual, of people with a common interest sharing ideas, findings, theorising, challenging and the like resulting in personal development. The #PLN you create around yourself will guide and steer your future personal development, and in turn you may contribute to the #PLN of others.

Why?

With the exponential growth in new technology, innovation, disruption in societies worldwide at the moment it doesn’t matter what industry you belong to or see yourself as a part of, the need to continually grow and develop has never been stronger. To keep ahead of the game, creating a #PLN will ensure you never stop learning.

Who?

Find the thought leaders in your chosen field of interest. Search them out, get opinions from others, follow their progress and validate who they are and what they stand for. Find those that align with your thinking, and are in line with the future direction you want to take.

Where?

Social Media is a near one stop shop. The obvious ones being twitter, facebook , google+ and LinkedIn. For more specialised areas of interest you may need to look a little further online, but there’s something for everyone.

Blogs are another great source of learning. Find people who’s thinking aligns with yours, then check out who’s liking and following their posts as there’s a high probability they’ll be like minded.

Looking further than social media and the comfort of your couch, MeetUps are a fantastic way to meet people in real life (#IRL) with similar interests to yourself. Head to www.meetup.com as a starting point.

How?

From a social media perspective, join groups, participate in conversations, follow hashtags. Get involved! And don’t be afraid to have a different viewpoint or question something as this often sparks debate, resulting in more learning for all. When you find someone you really connect with – check out who else they’re connected with as a great source of people to begin expanding your network.

In real life, be bold and be brave. Introduce yourself. Make the first move, not everyone is a natural networker, so most people will be grateful when you initiate the conversation, and remember you have a natural opener as you’re all there for your shared interest.

My #PLN

Next steps for me are to compile a snapshot of my #PLN centred around the People Professions…HR, People, Culture & Performance, Learning, Development , Recruitment and the like – so watch this space is that’s also up your alley!

Where have all the Millennials Gone?

I’ve been posing the same questions to most of the Agency Recruiters I’ve met with over the past couple of months (they are many) and it goes along the lines of “Are you finding a skills gap in the post university, couple of years’ experience under their belt, mid-twenties (ish), talent market?” and “Is it industry specific or across the board?”. The answers…yes and across the board.

I found this somewhat relieving in the one sense. As whilst I’m recruiting in the media industry the breadth and depth of roles is vast from sales & marketing to creative, IT, editorial, accounting, events, call centre, production and machine operators to name a few. So it was nice to know it wasn’t just us. I’d kind of already worked this out given for most of the role we advertise we’re (thankfully!) inundated with quality candidates and haven’t had much trouble finding talent to fill the roles.

However, when it’s come to those roles that are not entry level, need qualifications and a certain level of skill set, the next step or two up the ladder from graduate, it feels like a ghost town with tumbleweed blowing through. Now this is something of an exaggeration and I realise that – we’ve hired some awesome people in this bracket, but they’re hard to find, tough to convince, know their worth and where they’re going – and rightly so. I’m not sure what we should be calling them so forgive the broader term millennial in the heading!

I’m blaming it on the all-important OE. Something of a Kiwi tradition and coming of age, not specific to New Zealanders, but an ongoing phenomenon of our society none the less. I’m also blaming it on the OE not being the same as it used to, and the group we’re seeing in this stage of their lives now being somewhat more on to it than those who’ve gone before in terms of what they’re getting out of the OE. What was once a one to two year stint in London where you took whatever job you could get because let’s face it, the job was necessary to fund the ongoing partying in the likes of the Church and the Walkabout, house parties where 14+ Kiwi’s and Aussies were all dossing down together and jaunts around Europe whenever and wherever the funds allowed. And they were undoubtedly fun, character building and an opportunity to make friends for life and create memories you probably won’t tell your grandchildren about; but they weren’t about career. As a result when returning home to NZ these people were there to fill the gaps they created when they left in the market, and as everyone was doing it there was a continuous churn in and out.

This generation though are doing it different. They’re going over to do the partying, see the world, build character, relationships and memories; but they’ve also got career in mind. They’re arriving in London and the likes with jobs lined up in specific, strategic industries and organisations to ensure it’s a career building and development/growth exercise as well. And it’s working. Smart. These people are coming home far more experienced than when they left; they’re getting international exposure to markets much bigger and in some cases more advanced than ours (some cases not!) and on return they are no longer at the level they were when they left. In most instances they’re considerably further ahead than that in terms of skill set, experience and salary level. And here’s where the gap in the market becomes evident.

I don’t know what the solution to this is. I commend this group on their foresight and career planning. Not just career planning, they’re life planning too – coming home able to buy houses in the Auckland market which is something out of reach now for so many, but that’s another story.

I wonder what effect Brexit will have on this phenomenon, if any? A couple of people I’ve spoken with have ventured that it may strengthen the somewhat dormant Commonwealth and see a resurgence there. Others have suggested with travel getting harder for those on British passports the OE’s won’t last as long. I wonder whether we should be doing more to grow and develop these people within NZ and our organisations? Will we revert to careers here with overseas travel as holidays as opposed to the extended terms of one and two years? As I say I don’t have the answers, but I’m looking for them, so I would love to hear your thoughts, comments, experiences…..and potential solutions!

You’ve Got Mail

I recently spent some time out of the office, and pre heading on annual leave tried to reduce the looming experience of a ridiculously overflowing inbox on my return by unsubscribing from the multitude of sites, newsletters and updates I’ve signed up to over the years. At the same time I read a “hack” on reducing the stress of your inbox, that included the likes of mail rules and auto-filling and quietly congratulated myself on how much easier my return to work would be, given I had full intentions of “switching off” for twelve days. It occurred to me at this point how obsessed and overwhelmed by email we have all become.

How many emails a day does your inbox average? How many inboxes do you have? I confess to three personal email addresses, two work ones that filter to the same inbox and a generic work one I hold responsibility for but others’ have access to. Six all up. No wonder I’m reading hacks on filtering email and the other blogs and posts I’ve read in the past on time management, claiming back your work day and the like, largely focused on reducing your email time.

I wonder too whether we’ve come to a point where we rely far too heavily on email as our main means of communication? Are we hiding behind it? Will we lose the art of conversation simply because it’s easier and more convenient to whip out an email than pick up the phone or walk across the office? And have we utter lost the ability to write a letter, falling into the less formal speak of email?

In thinking on all of this I came across some great articles such as this Four Influential People Who Ditched Email which detailed not only the people (who will surprise you), but also their reasoning, alternatives and tips for doing the same. Most featured around work lie balance and being more productive in your working day – gaining hours of time back. However, they almost all used alternatives and usually social media, the likes of facebook, twitter and LinkedIn. I’m somewhat sceptical of this also as surely they’ll take up as much time, but block out the junk, newsletters and the like?

I’m all about social media, so don’t get me wrong here, I love it for what it is. The virtues of which I’ve written about many times over due to the networking, learning & development, true friendships and the like I have benefited from on a global scale that I would never had achieved without it.

I haven’t tried forgoing email, and given my job I can’t see myself being able to any time soon, but I’m intrigued. For right now I’m thrilled with averaging 80 emails a day in the main inbox as opposed to the 200+ I was getting before with the hacks I’ve put in place. There seriously is a lot in sending certain mail direct to folders and unsubscribing from the 101 things you’ve signed up for. But what I’m interested to hear is who else has tried something like this? No email or other hacks – and what have you found works?

Here are some examples of the reading I did in all my thinking about this:

http://99u.com/articles/7274/how-i-gave-up-email-and-reclaimed-3-hours-a-day

http://www.chrisducker.com/7-email-hacks-productive/

http://www.forbes.com/sites/jaysondemers/2014/02/05/9-email-productivity-secrets-that-will-get-your-life-back/#40b56d94c5d5

On Leadership…

Picture this; average day, school pick up, Miss Six in the back chattering away in her usual way. Endless questions, comments on who she’d played with that day, what she’d observed whether she ate the carrots in her lunch box, and then wham! One of those moments of pure wisdom that children bring, cutting through to the crux of something that adults the world over struggle with, study, research and theorise over. Now my child does appear to be beyond her years, regularly surprising me throughout her short existence with her knowledge, depth of questioning and grasp of language…..though I’m probably biased!

On this occasion the topic in question, Leadership. Word for word it went like this:

Miss Six: “No, I didn’t eat my carrots Mama. I know about Leadership”

Me: “Oh yes honey, (choosing to ignore carrot comment) – what do you know about Leadership?”

Miss Six: “I know that a Leader is someone who helps other people. They are patient and kind and show other people ways to do things they might not have thought of before”

Me: “That’s exactly right my darling, is there anything else you know about leadership?”

Miss Six: “Yes a leader should look after people and care about whether they feel happy or sad and make sure they’re included. They need to be good at listening.”

Me: “Have you been learning about this at Kura (school – Miss 6 is in a bilingual class)?”

Miss Six: “No. I just know. Mum, if I eat my carrots can I get an ice cream at the mall?”

In a matter of minutes she’d nailed it. Leadership doesn’t need to be as complex as many of us seem to want to make. Break it back down to the basics. The best leaders I know and the top leaders in history (by and large – there are exceptions to every rule!) share the characteristics Miss Six identified:

  • They help; they are genuinely interested in and care about others
  • They take the time to give direction, and step back to let people find their own way
  • They ask questions to encourage thinking outside the square
  • They listen

Now, I could categorise all this with words like communication, integrity, authenticity, influence and write screeds about all of these things and what they mean, how they’re displayed and how to achieve them, and in turn greatness in leadership through them. But why not leave it at that. In the words of a six year old that can be understood the world over, plain and simple?

What’s the Point? Finding Your Purpose.

I’ve stolen the first half of the title for this blog from Jonathon Hagger, after reading his post “What’s the Point?” directly after I read David Cullen’s #NZLead tweet chat recap “Why do we work? Meaning in the Workplace”. Both struck a chord.

It’s no secret that work’s been pretty busy for me of late (always if I’m honest!), but the coming together of three of NZ’s biggest media players has definitely been a game changer and one that’s been incredibly exciting to be a part of. The values and purpose of the three individual organisations have changed somewhat, but also remain largely intact within the new, larger group company. We have a new shared sense of direction in our vision and mission as a group. But how has this worked for individuals? Sure, there have been changes and therefore the why has changed for some people and in the course of this I’ve had some very frank conversations with numerous talent within our organisations and asking them similar questions to those posed in the posted linked above has yielded some interesting outcomes, situations and realisations.

For some people their drive and their purpose is to affect greater change. They may not align and be in utmost harmony with the wider group at this point, but they see an opportunity to make a difference and are striving towards that – these are the people who think big, the disruptors, those that will change the face of workplaces in the world. Then there are those who do buy in to the company “way we do things round here” and are if not 100% behind the purpose of the company then they’re close to it. This is something of a seamless alignment in thinking and an ideal, most people would be striving to find in life.

The opposite end of the scale from the descriptions above are the actively disengaged, or aligned and those who are indifferent. A complete disharmony between employee and organisation is a dangerous situation to have in play as these people may be actively working against the organisational purpose and/or attempting to persuade others’ away from it. Those who are indifferent will do less damage internally and externally to the employer brand and culture, but from a productivity perspective are equally bad for business. Hopefully there aren’t too many of these in a business, but if so it’s in these instances that organisations should be able and brave enough to have upfront conversations with people to help them find their point, purpose, why – whatever you choose to call it. Help them recognise where their strengths lie, where their skill sets are better suited, where they will feel happier and more fulfilled in their work. It may be that these people were once “on the bus” – but as technology, business, and the world around us changed they may be surprised to find that they no longer “fit” with the organisation they’re in. They may need help in recognising this, and in finding alternatives and seeking out their point or finding a new environment where their point aligns with company purpose.

If done well people will thank you for these difficult conversations. It may not be straight away, and it may take some considerable time before they’re ready to make a move or to try something new. But in the end it benefits both them, the original and the new organisation.

I’ve found through these processes too, that sometimes people may be unsure of their purpose, but realise in having a conversation with another that they do share the vision or direction of the organisation; so managers, HR and the like need to ensure they take the time to have open dialogue with talent within the organisation. Many times I’ve had people walk into my office feeling uncertain, or unclear, worried about change and the like, but having vented and received feedback, or a different perspective on the situation they’ve left feeling happy and clear in their future direction.

And to answer the questions???

My purpose is people. Communities within workplaces. Open conversations with real feedback. Finding meaning in work. Creating thriving workspaces. Showcasing, developing and attracting talent. Working smarter, utilising technology. Successful change. Growth & future. My purpose is people.

BULA! Fiji!

Bula! Can you imagine, less than an hour into a five night Fiji trip as the +1 to my partner (work trip) and I encounter an HR conference! “Make a Difference” was the theme of the FHRI 2015 Convention, now I confess I didn’t receive anything new from what I did glean from the snippets of conference I saw, but what I learnt helping to host 70 clients and watching the staff interact with them one on one was invaluable.

I’m in a role where I believe I really partner with the business. I work within the Commercial team in a major media company in NZ. I have a background in sales, marketing and advertising allowing me to get involved and really understand the nature of the business and the people I work with/for. But here’s my questions – how often does HR:

  • Actually get to see staff in action in front of the client?
  • Have one on ones with staff away from the office environment whereby they’re relaxed and brutally honest with you?
  • Get direct access to clients who are more than willing to discuss the finer details of staff performance with you?

My answer?  Never – but all this information is gold from an HR perspective. What I learnt about the staff and the business in five nights in Fiji far outweighs any performance and development review or employee engagement survey information I could gather. And the best part is it’s useful and could directly affect positive change as a result. And I can’t help but thinking I got a much better lesson in L&D and more personal development from my time than those sitting in the conference I stumbled across.

Seven staff and seventy clients. It was a busy trip. Staff were able to bring their partners, but were expected to work, and partners were expected to help in the hosting of the clients. Activities planned for each day were optional for clients, and every evening the group came together for dinner and socialising in a range of venues, scenes and scenarios. The organisation was exceptional and detailed, and thankfully two travel agents were on board to manage the finer details leaving the staff to really focus on their clients – a fantastic lesson in customer service in itself.

But watching the staff in action with their different styles, personalities and ways of going about their job of hosting was such an eye opener. In some cases clients were better aligned to work with staff other than their account manager, in others there was a clear disconnect in the relationship, and thankfully the vast majority handled the situation and clients with aplomb. Any creases will be ironed out and managed appropriately going forward. The client feedback I received was exceptionally detailed – it’s amazing how people will open up on a small pacific island post a couple of cocktails! And invaluable to the managers and staff alike in terms of feedback. The staff too were equally open and candid about their current roles, managers, fellow employees and aspirations for the future – again, all valuable information.

I’m not suggesting you all send your staff and clients on an island getaway (though I’m sure they’d both appreciate it!), but do think about creating the sorts of circumstances and environments on a regular basis whereby you are able to achieve the same level of open communication and feedback, you’ll find it goes a long way.

The Essentials

Last week I attended a session on “Essential Employment Law” run by Nikki Peck from Elephant. First up, high five’s to Nikki for her facilitation style which ensured she had my attention for the entire day on a subject I admit doesn’t exactly float my boat, but is an essential component of my job.

Which is exactly why I was there. As an HR practitioner I prefer to focus my attentions on the likes of culture, engagement and employee development; but the reality is employment law comes into play in all aspects of HR. Over the years I’ve ensured that I’ve kept up to date with relevant law changes, as they’ve come up, but a whole day focusing on relevant acts and case law was time well spent in refreshing my knowledge. The benefits of which were threefold; networking, employee and self-development.

I met a group of HR peer’s I hadn’t previously engaged with, including one I’d been LinkedIn stalking only days before in relation to a potential new role for a friend! The value of networking and meeting peers in your industry but outside of your organisation is immense. The discussions, ideas, ways of working, suggestions and solutions that were bandied around on the day certainly left me thinking and provided me with new opportunities to research and implement in my own role and organisation.

I realised there are many roles with core skills, or knowledge needed in my organisation and that we either hire or train staff dependant on the situational need – but are we following up on that? Are we stretching them further and ensuring a constant development of their skills? A good example for me is product training; we thoroughly induct all staff into our culture, values, style of selling and product offerings, but our products and platforms change constantly. So I’ve resolved to ensure that in all cases we are adequately communicating and training staff on these changes, that there is a feedback loop for the changes and a clear go to person for any questions that may arise. While I’m at it I will be relooking at role tasks and PD’s to ensure that the essential competencies and tasks in our team roles are properly captured and that our staff are meeting the required standards.

And thirdly as HR folk are we focusing too much in any one aspect of our own roles? Are there areas you could use development in that maybe you haven’t focused on for some time that would in turn be complimentary to other facets of your role? In other words have you been focusing on your favourites and leaving the rest out? And if like me this is something of the case then research your options, as if you can find a situation like mine where the course material and facilitation made a subject that’s not my favourite fun and enjoyable then it’s a win win situation.

If we all get the essentials right in our roles and ensure we are continuously developing and progressing in these areas, they will in turn ensure all aspects of our role, skills and knowledge are heading down the right track.